Privacy Policy

Last updated: December 3, 2025

1. Introduction

Welcome to DialBridge. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect and process the following types of personal data:

• Identity Data: includes name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Financial Data: includes payment card details (processed securely through Stripe).
• Transaction Data: includes details about payments to and from you and details of services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data: includes information about how you use our website and services.
• Call Data: includes call duration, phone numbers called, and call quality metrics.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our calling services
• To process your payments and manage your account
• To notify you about changes to our service
• To provide customer support
• To detect, prevent and address technical issues
• To improve our services and develop new features
• To comply with legal obligations

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. All payment information is processed securely through Stripe, and we do not store complete payment card details.

5. Call Recording and Privacy

We do not record your calls unless you explicitly enable call recording through your account settings. If you enable call recording, you are responsible for complying with applicable laws regarding call recording in your jurisdiction and informing call participants.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

8. Third-Party Services

We use third-party services to provide our calling services, including Twilio for voice infrastructure and Stripe for payment processing. These services have their own privacy policies governing the use of your information.

9. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

10. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@dialbridge.io
• Address: 123 Tech Street, San Francisco, CA 94105